Refund policy

RETURN AND REFUND POLICY

Last updated: September 8, 2026

EFNBN Store is operated by Kito.io LLC. Most products sold through our store are produced specifically for each customer after an order is placed. This policy explains when cancellations, replacements, returns, and refunds may be available.

MADE-TO-ORDER PRODUCTS

Our products are made to order by third-party production and fulfillment partners, including Printful. Because each item is produced specifically for the order, we generally cannot accept returns or exchanges for:

• Buyer’s remorse or a change of mind
• Ordering the wrong size or color
• Personal fit preferences
• Accidental orders that have already entered production
• Minor differences between on-screen colors and the finished product caused by screens, materials, or printing processes

Please review the product description, size guide, selected color, quantity, and delivery address carefully before completing your purchase.

ORDER CHANGES AND CANCELLATIONS

We will make a reasonable effort to accommodate your request, but changes and cancellations are not guaranteed. Once an order enters production, it generally cannot be changed, canceled, or refunded.

Canceling a payment method, disputing a transaction, or contacting our fulfillment provider directly does not cancel an order placed with EFNBN Store.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 30 days after receiving it.

Please include:

• Your name
• Your order number
• A description of the problem
• Clear photographs showing the entire item and the affected area
• A photograph of the packaging or shipping label when relevant

If multiple items have the same problem, include a photograph showing all affected items together when possible.

After reviewing the information, we may offer an appropriate remedy, including a replacement or refund. We may request additional photographs or information before approving a claim.

You generally will not need to return a damaged, defective, or misprinted product unless we provide specific return instructions.

WRONG OR MISSING ITEMS

If you receive the wrong product, size, color, design, or quantity because of an EFNBN Store or fulfillment error, contact us within 30 days after delivery.

Include your order number and clear photographs of the item received and its packaging. Once verified, we may provide a replacement or refund for the affected item.

LOST SHIPMENTS

If your package has not arrived after its estimated delivery period, contact us at store@efnbn.com.

Claims for packages believed to be lost in transit must be submitted within 30 days after the estimated delivery date.

Tracking delays alone do not necessarily mean that a package is lost. We may need to investigate the shipment with the carrier and fulfillment provider before approving a replacement or refund.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the shipping address on the order is correct
• Check around the delivery location
• Ask members of your household, neighbors, building management, or mailroom personnel
• Contact the shipping carrier for additional delivery information

If the package remains missing, contact us. We will review the available tracking and delivery information, but a carrier’s delivered scan does not automatically qualify an order for a refund or replacement.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for submitting a complete and accurate delivery address.

Contact us immediately if you notice an address error. We will attempt to correct it when possible, but address changes are not guaranteed after an order is submitted, and packages cannot normally be redirected after shipment.

If an order is returned because of an incorrect or incomplete address, refusal, failure to claim the package, or another customer-related delivery issue, the customer may be responsible for additional production and reshipping charges.

A refund is not guaranteed when delivery fails because the customer supplied incorrect or incomplete information.

UNCLAIMED OR REFUSED SHIPMENTS

Orders returned because they were unclaimed, refused, or not collected from customs or a carrier location do not automatically qualify for a refund.

If reshipment is possible, the customer may be responsible for the additional shipping cost. Returned products may only be retained by the fulfillment provider for a limited period, so contact us promptly.

UNAUTHORIZED RETURNS

Do not mail products to Kito.io LLC, EFNBN Store, Shopify, Printful, the return address printed on a package, or any other location unless we first provide written return instructions.

Unauthorized returns may not be received, tracked, replaced, or refunded. Shipping an item back without authorization does not guarantee eligibility for a refund.

EXCHANGES

Because products are made to order, we do not generally offer exchanges for a different size, color, design, or product.

If your item was produced incorrectly or you received something different from what you ordered, contact us under the damaged or incorrect-item process above.

REFUNDS

If a refund is approved, it will be issued through EFNBN Store to the original payment method used for the order unless another method is required by law.

After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account. EFNBN Store does not control financial-institution processing times.

Original shipping charges are generally nonrefundable unless the refund concerns a fulfillment error, a lost shipment, or applicable law requires otherwise.

We will notify you if your claim is approved, denied, or requires additional information.

GIFTS AND PROMOTIONAL ITEMS

Refunds are issued to the original purchaser and original payment method. Promotional, complimentary, or free items do not have a separate cash refund value.

MANDATORY CONSUMER RIGHTS

Nothing in this policy limits any warranty, cancellation, return, refund, or other consumer right that cannot legally be limited or excluded in the customer’s jurisdiction.

Where applicable law provides rights that are more favorable than this policy, those legal rights will apply.

All order, cancellation, replacement, and refund requests must be submitted to:

EFNBN Store
Operated by Kito.io LLC
Email: store@efnbn.com

Please include your order number in all correspondence.