Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

EFNBN Store is operated by Kito.io LLC. This Shipping Policy explains how orders placed through our store are produced, shipped, and delivered.

MADE-TO-ORDER PRODUCTS

Most products sold by EFNBN Store are created specifically for each order by third-party production and fulfillment partners, including Printful.

Because products are made to order, production time is required before shipping begins. Production and shipping are separate stages of the order process.

ORDER PROCESSING

After your order is accepted and payment is confirmed, it is submitted for production. Orders may enter production quickly.

If you need to request a change or cancellation, contact us immediately at store@efnbn.com. Changes and cancellations are not guaranteed once production has started. Please review our Return and Refund Policy for additional information.

SHIPPING RATES AND DESTINATIONS

Available shipping methods, estimated delivery times, and applicable shipping charges are displayed during checkout based on the products in your order and the delivery address provided.

We reserve the right to cancel and refund an order if we or our fulfillment partners cannot ship to the selected destination.

DELIVERY ESTIMATES

Delivery estimates shown at checkout or in an order confirmation are estimates, not guaranteed delivery dates.

An order’s total delivery time includes:

Production and fulfillment time
Transit time after the package is transferred to the shipping carrier

Delivery may take longer during holidays, periods of high demand, severe weather, carrier disruptions, customs processing, emergencies, or other circumstances beyond our reasonable control.

TRACKING INFORMATION

When tracking is available, you will receive a shipping confirmation containing the tracking information after your order has shipped.

Tracking information may take time to become active after the shipping label is created. Carrier scans and tracking updates are controlled by the shipping carrier and may occasionally be delayed.

SEPARATE SHIPMENTS

Products in the same order may be produced at different facilities or require different packaging. As a result, an order may arrive in more than one shipment.

You may receive a separate tracking number for each package. A partial delivery does not necessarily mean that the remaining items are missing.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately at store@efnbn.com if you notice an error. We will attempt to correct the address when possible, but an address cannot be changed after a package has shipped, and some orders cannot be changed after they have been submitted to a production partner.

If an order is returned because of an incorrect or incomplete address, refusal, failure to claim the package, or another customer-related delivery issue, additional production or reshipping charges may apply.

We are not responsible for delivery problems caused by incorrect or incomplete information submitted with an order, except where applicable law provides otherwise.

INTERNATIONAL ORDERS, CUSTOMS, AND IMPORT CHARGES

International shipments may be subject to customs inspections, import duties, taxes, tariffs, brokerage charges, or other fees imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying them. EFNBN Store does not control these charges and cannot predict their amount.

Customs processing may delay delivery. Refusing or failing to claim a shipment because of customs charges does not automatically qualify the order for a refund.

DELAYED OR LOST PACKAGES

If tracking has not updated for an unusual length of time, or your package has not arrived after its estimated delivery period, contact us at store@efnbn.com with your name and order number.

Claims concerning packages believed to be lost in transit must be submitted within 30 days after the estimated delivery date so that we can investigate the shipment with our fulfillment partner and carrier.

A shipment will not be considered lost solely because tracking is delayed.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the delivery address in your order is correct.
Check around the delivery location and with members of your household.
Check with neighbors, building management, or mailroom personnel.
Contact the shipping carrier for additional delivery information.
Contact us at store@efnbn.com if the package remains missing.

A carrier’s delivered scan does not automatically establish that a package was lost in transit. We will review the available tracking and delivery information before determining what assistance may be available.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If an item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us promptly at store@efnbn.com.

Include your order number, a description of the problem, and clear photographs showing the item and the issue. These requests are governed by our Return and Refund Policy.

RISK OF LOSS

Responsibility for a shipment transfers as provided by applicable law. Nothing in this policy limits any consumer rights that cannot legally be limited or excluded.

Questions about shipping or delivery should be sent to:

EFNBN Store
Operated by Kito.io LLC
Email: store@efnbn.com